Buenavista CaTVi Privacy Statement

Introduction

Buenavista CaTVi ("we," "our," "us") is committed to protecting your personal data. This Privacy Statement explains how we collect, use, store, and safeguard your information in compliance with Republic Act No. 10173 (Data Privacy Act of 2012) and the guidelines of the National Privacy Commission (NPC).

A. Information We Collect

We collect personal data when you apply for our services, make payments, or use our network. This may include:

• Subscriber Applications

- Your name, address, contact details
- Valid or government-issued ID
- Proof of billing or residency
- Additional supporting documents (such as proof of income, tenancy or other eligibility requirements) that may be requested to complete your application

• Payment Transactions

- Subscriber account number or name
- Payment details (amount, date, and mode of payment)
- Transaction records or receipts

• Service and Network Data

- Assigned IP address
- Connection logs
- Basic technical details (such as session duration and bandwidth usage) collected only to maintain service quality and protect network security.

• Support Records

- Records of your interactions with our customer support
- Inquiries, complaints, and service requests

B. Purpose of Collection

  • To provide and maintain cable TV and internet services
  • To process applications and verify your identity
  • To manage billing, payments, and account records
  • To provide customer support and improve our services
  • To ensure network security, prevent fraud, and address abuse
  • To comply with legal and regulatory requirements
  • To send marketing or promotional communications, only when you have given consent

We only collect and use your data to the extent necessary for these purposes. We do not use your personal data for unrelated activities, and you may withdraw consent for marketing at any time.

C. Data Sharing & Disclosure

    We may share your personal data only under the following circumstances

  • Government Authorities - When disclosure is legally required to comply with applicable laws, regulations, or lawful orders.
  • Trusted Service Providers - With banks, payment gateways, and accredited payment centers that help us process transactions. These providers are bound by confidentiality and data protection obligations.
  • With your Consent - Consent for marketing, promotions or partnerships, but only when you have explicitly agreed.

    • We do not sell your personal data. Any sharing is limited to what is necessary for service delivery, compliance, or activities you have consented to.

D. Data Retention Policy

    We ensure that your personal data are retained only for as long as necessary to fulfill legitimate business, legal, and regulatory purposes.

  • Subscriber Data - Retained during your subscription and up to one (1) year after termination, provided there are no outstanding obligations or unresolved disputes.
  • Billing and Financial Records - Retained for a minimum of five (5) years in compliance with applicable tax and accounting regulations.
  • Network Logs - Including IP address assignments, authentication logs, and bandwidth usage, are retained for a minimum of six (6) months and up to one (1) year for security, fraud prevention, and legal compliance.
  • Support Records - Tickets, service requests, and customer communications retained for up to two (2) years from the date of resolution for customer service, quality assurance, and legal purposes.

    • After the applicable retention period, personal data will be securely deleted, shredded or anonymized unless further retention is required by law or for the establishment, exercise, or defense of legal claims.

E. Security Measures

    We implement organizational, physical, and technical safeguards to protect your personal data, including:

  • Secure transmission and storage of your data.
  • Encryption of sensitive information.
  • Restricted access to authorized personnel only.
  • Periodic security audits and compliance checks.

We only collect and use your data to the extent necessary for these purposes. We do not use your personal data for unrelated activities, and you may withdraw consent for marketing at any time.

F. Your Rights Under the Data Privacy Act

    As a subscriber, you have the right to:

  • Access your personal data.
  • Correct or update your personal data.
  • Request the deletion of your personal data.
  • Withdraw your consent for data processing.
  • File a complaint with the National Privacy Commission.

We respect and uphold your rights under the Data Privacy Act. Requests will be processed promptly, and we will inform you if legal or regulatory requirements limit our ability to act on a specific request.

G. Contact Information

Contact Our Data Protection Officer

• Email: [email protected]

• Office Address:

  • Buenavista CaTVi Bldg., San Jose de Buenavista, Antique
  • Panay Broadband Bldg., Paseo de Sta. Barbara, Brgy. GMTD, Sta. Barbara, Iloilo

When you contact us, we may need to verify your identity before acting on your request to ensure the security of your personal data.

H. Effective Date & Updates

This Privacy Notice takes effect on April 13, 2026.

We may update or revise this notice from time to time to reflect changes in our services, regulatory requirements, or security practices. If significant changes are made, we will notify subscribers through appropriate channels (such as service announcements, email, or posted notices at our offices).

Continued use of our services after an update means you acknowledge and accept the revised Privacy Notice.