A. Information We Collect

We collect personal data when you apply for our services, make payments, or use our network. This may include:

• Subscriber Applications

- Your name, address, contact details
- Valid or government-issued ID
- Proof of billing or residency
- Additional supporting documents (such as proof of income, tenancy or other eligibility requirements) that may be requested to complete your application

• Payment Transactions

- Subscriber account number or name
- Payment details (amount, date, and mode of payment)
- Transaction records or receipts

• Service and Network Data

- Assigned IP address
- Connection logs
- Basic technical details (such as session duration and bandwidth usage) collected only to maintain service quality and protect network security.

• Support Records

- Records of your interactions with our customer support
- Inquiries, complaints, and service requests

B. Purpose of Collection

• To provide and maintain cable TV and internet services
• To process applications and verify your identity
• To manage billing, payments, and account records
• To provide customer support and improve our services
• To ensure network security, prevent fraud, and address abuse
• To comply with legal and regulatory requirements
• We only collect and use your data to the extent necessary for these purposes.

C. Data Sharing & Disclosure

We share personal data only when disclosure is legally required to comply with applicable laws, regulations, or lawful orders issued by government authorities.

D. Data Retention Policy

• We ensure that your personal data are retained only for as long as necessary to fulfill legitimate business, legal, and regulatory purposes.
• Subscriber Data - Retained during your subscription and up to one (1) year after termination, provided there are no outstanding obligations or unresolved disputes.
• Billing and Financial Records - Retained for a minimum of five (5) years in compliance with applicable tax and accounting regulations.
• Network Logs - Including IP address assignments, authentication logs, and bandwidth usage, are retained for a minimum of six (6) months and up to one (1) year for security, fraud prevention, and legal compliance.
• Support Records - Tickets, service requests, and customer communications retained for up to two (2) years from the date of resolution for customer service, quality assurance, and legal purposes.
• After the applicable retention period, personal data will be securely deleted, shredded or anonymized unless further retention is required by law or for the establishment, exercise, or defense of legal claims.

E. Security Measures

• We implement organizational, physical, and technical safeguards to protect your personal data, including:
• Secure transmission and storage of your data.
• Encryption of sensitive information.
• Restricted access to authorized personnel only.
• Periodic security audits and compliance checks.
• We apply industry-standard safeguards and continuously improve our practices to keep your data safe.

F. Your Rights Under the Data Privacy Act

• As a subscriber, you have the right to:
• Access your personal data.
• Correct or update your personal data.
• Request the deletion of your personal data.
• Withdraw your consent for data processing.
• File a complaint with the National Privacy Commission.
• We respect and uphold your rights under the Data Privacy Act. Requests will be processed promptly, and we will inform you if legal or regulatory requirements limit our ability to act on a specific request.

G. Contact Information

H. Effective Date & Updates

This Privacy Notice takes effect on April 13, 2026.

We may update or revise this notice from time to time to reflect changes in our services, regulatory requirements, or security practices. If significant changes are made, we will notify subscribers through appropriate channels (such as service announcements, email, or posted notices at our offices).

Continued use of our services after an update means you acknowledge and accept the revised Privacy Notice.