Frequently Asked Questions

Pay at any Panay Broadband or Buenavista CaTVi branch, or use our payment partners. Complete list available on Facebook page.

Pay unsettled bill + Php 500 reconnection fee. Send payment receipt to Facebook Payment Center. Processed in 24-48 hours.

Transfer available if service coverage exists. Visit nearest branch for assistance.

After 24 months: Sign termination form at branch. Before: Php 5,000 fee or remaining months. Bring ID + authorization letter.

Sign Termination Form at branch + settle balance. Representatives need authorization + ID.

Upgrades available during lock-in. New 24-month contract issued. Visit branch.

If your LAN has no light:

• Switch off your modem for 2-3 minutes then switch it back on.
• Check both ends of the UTP cable (Ethernet cable) if securely connected into the modem LAN port.

Note: If the above steps do not work,For assistance, please contact our support team via the Contact Us page on our website or chat with us on our Facebook Page

If your modem's power LED has no light:

• -Ensure the modem is turned on.
• -Check if the power adapter is plugged into a working electrical outlet.
• -Inspect the condition of the cables.
• -Verify that the adapter is plugged in securely.

Note: If the above steps do not work,For assistance, please contact our support team via the Contact Us page on our website or chat with us on our Facebook Page

If your PON has no light, please do the following steps:

• - Power off your modem for 3 minutes, then turn it back on.
• - Inspect the fiber patch cord for any breaks, bends, or damage.
• - Ensure both ends of the fiber patch cord are inserted correctly.
• - Try disconnecting and reconnecting both ends of the fiber patch cord.

Note: If the above steps do not work, For assistance, please contact our support team via the Contact Us page on our website or chat with us on our Facebook Page

If you experience slow or intermittent connectivity, keep in mind that bandwidth is shared among all devices connected to your modem. Try these basic troubleshooting steps:

• -Disconnect and reconnect the fiber patch cord to the modem.
• -Power off the modem for 15 seconds, then turn it back on.

Note: Wi-Fi signal strength decreases with distance from the modem, and physical obstructions can also weaken the connection. For optimal performance, place your device in an open area free of obstructions and reduce the number of devices connected simultaneously.

To achieve a stronger Wi-Fi connection, we recommend:

• Disconnect all other devices, including any third-party routers.
• Connect a laptop or computer directly to the modem using a LAN cable to compare performance.
• Run speed test at Speedtest

For assistance, please contact our support team via the Contact Us page on our website or chat with us on our Facebook Page